Managed IT Services Phoenix Arizona
Call Us: 602-216-0960

Manged IT Support Services serving all of the Scottsdale AZ, helping small businesses in the Scottsdale Air Park area with their Business Servers, networks, and Office desktops.  Windows/Linux/MAC in Scottsdale Arizona.

What should be included in a managed services agreement?

The  managed services agreement is the contract that binds the level of service between ourselves and our client, as well as records the common understanding regarding the following:

  • Availability
  • Services
  • Priorities
  • Responsibilities
  • Serviceability
  • Performance
  • Response
  • Operation
  • Resolution

The agreement should embody our service-level agreement (SLA), response times, prioritization process, a definition of support tiers & service desk escalation .

Finally, the agreement should reflect the MSP’s rates or fees for any requested services that fall outside of the flat-fee support.

Customers find a managed services agreement valuable as well, because it will:

  • Provide you with a comfort level required to engage with us through the deliverable and the SLA.
  • Document in a clear and easy-to-understand way our services and how they are delivered.

Latest news


Phoenix Synergy
2432 W Peoria Avenue, Suite 1022
Phoenix, AZ, 85029
Phone: 602-216-0960
Fax: 602-216-0962

Email address: Info@phoenixsynergy.com
Sales Inquires: sales@phoenixsynergy.com

Find us here!