Call Center IT Services
Your business has users that sometimes need help with their computers, laptops, VPN, Apps, the list goes on. You’ve put together a team to answer calls to help them, but your team is swamped. We can provide a first point of contact solution to reduce your teams load. We can reduce the load through tier-1 thru tier-3 support, provide three layers of escalation, reducing your overall call load dramatically.
We pride ourselves on the following statistics.
- Customer Satisfaction Rating
- First Call Resolution
- Cost Per Call
- Speed Answer
- Call Abandonment Rate
- Average Call Duration
- Call Transfer Rate
Users find these qualities to be the more important.
- Reach an agent quickly
- resolve issue quickly
- interact with a real person
- Agent is in the US
- Customer Service Rep is Friendly
- Good communication skills
- Knowledgeable
82% of users in the US say that getting their issue resolved quickly is the number 1 factor to a great customer experience.
We have a team of highly trained technical service agents ready to help your users quickly and effectively. Call today for more information.