Call Center IT Services in Phoenix Arizona
qqq
Managed IT Services Phoenix Arizona
Call Us: 602-216-0960

Call Center IT Services

Your business has users that sometimes need help with their computers, laptops, VPN, Apps, the list goes on.  You’ve put together a team to answer calls to help them, but your team is swamped.  We can provide a first point of contact solution to reduce your teams load.  We can reduce the load through tier-1 thru tier-3 support, provide three layers of escalation, reducing your overall call load dramatically.

We pride ourselves on the following statistics.
call-center-stats1

  • Customer Satisfaction Rating
  • First Call Resolution
  • Cost Per Call
  • Speed Answer
  • Call Abandonment Rate
  • Average Call Duration
  • Call Transfer Rate

Users find these qualities to be the more important.

  • Reach an agent quickly
  • resolve issue quickly
  • interact with a real person
  • Agent is in the US
  • Customer Service Rep is Friendly
  • Good communication skills
  • Knowledgeable

82% of users in the US say that getting their issue resolved quickly is the number 1 factor to a great customer experience.

We have a team of highly trained technical service agents ready to help your users quickly and effectively.  Call today for more information.

 

Latest news

Address

Phoenix Synergy
2432 W Peoria Avenue, Suite 1022
Phoenix, AZ, 85029
Phone: 602-216-0960
Fax: 602-216-0962

Email address: Info@phoenixsynergy.com
Sales Inquires: sales@phoenixsynergy.com

Find us Here!

Click to open a larger map