Call Center IT Services

Your business has users that sometimes need help with their computers, laptops, VPN, Apps, the list goes on.  You’ve put together a team to answer calls to help them, but your team is swamped.  We can provide a first point of contact solution to reduce your teams load.  We can reduce the load through tier-1 thru tier-3 support, provide three layers of escalation, reducing your overall call load dramatically.

We pride ourselves on the following statistics.

• Customer Satisfaction Rating
• First Call Resolution
• Cost Per Call
• Speed Answer
• Call Abandonment Rate
• Average Call Duration
• Call Transfer Rate

Users find these qualities to be the more important.

• Reach an agent quickly
• resolve issue quickly
• interact with a real person
• Agent is in the US
• Customer Service Rep is Friendly
• Good communication skills
• Knowledgeable

82% of users in the US say that getting their issue resolved quickly is the number 1 factor to a great customer experience.

We have a team of highly trained technical service agents ready to help your users quickly and effectively.  Call today for more information.